Austin Holistic Fitness and Nutrition is a trade name of 10 RM LLC.
Privacy Policy · Terms of Service · Refund Policy · Medical Disclaimer · 7-Day Reset Terms · Free Tools
Effective September 22, 2026
This policy explains what we collect when you fill in a form, buy a program, or use the client portal, and what we do with it. Austin Holistic Fitness and Nutrition ("we", "us") is responsible for the information described here.
Contact details - your name, email address and phone number.
What you tell us about your goals - what you want from the eight weeks.
Health screening answers - whether you are pregnant or nursing, and whether you are under a physician's care. If you upload a doctor's note, we hold that too.
Body measurements - the weight, body fat and eight measurements you enter at weeks 1, 5 and 8, so your progress can be shown back to you.
Weekly check-in answers - your weight, how the week went, and what you found easy or hard.
Payment information - handled by our payment processor. We never see or store your full card number.
Website and email activity - pages visited and emails opened, through Google Analytics, the Meta pixel and Microsoft Clarity.
To give you access to the program and send you the material you paid for.
To show you your own progress.
To know when someone's answers mean the program needs adapting, or a doctor should be involved before they start.
To understand which parts of the program work, so we can improve it.
We do not sell your information, and we do not share it with anyone for their own marketing. We use service providers who process it on our behalf and are bound to use it only for that:
GoHighLevel - our client portal, email, SMS and contact records.
Our payment processor - to take payment and issue refunds.
Google Analytics and Meta - website and advertising measurement.
Microsoft Clarity - how visitors use our pages (clicks, scrolling and session replays), so we can make the site easier to use.
We may also disclose information where the law requires it.
If you agree to receive texts, we use them for program reminders and check-ins and, only if you tick the separate marketing box, occasional offers and program news. Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out, or HELP for help. Opting out of texts does not remove you from the program or from the emails. We do not sell or share your mobile number or your text-message opt-in with anyone for their marketing or promotional purposes. Text opt-in data and consent are never shared with third parties, except the service provider that sends the messages for us.
Data security. We protect personal information, including mobile numbers and text-message consent records, with reasonable administrative and technical safeguards such as encrypted connections and restricted account access. No method of storage or transmission is completely secure, so we cannot guarantee absolute security.
Program emails are part of what you bought and run for the eight weeks. Every marketing email carries an unsubscribe link.
Our website uses cookies for analytics (Google Analytics and Microsoft Clarity) and advertising measurement (Meta). You can block cookies in your browser settings; parts of the site may not work as well if you do.
We keep your contact record and program history while you are a client and afterwards, so that if you come back we still have your starting numbers. You can ask us to delete it at any time.
You can ask us to show you what we hold, correct it, or delete it. Email [email protected] and we will respond within 1-2 business days. We may need to keep records of a purchase for tax and accounting reasons even after a deletion request.
This program is for adults. We do not knowingly collect information from anyone under 18.
Effective September 22, 2026
These terms apply when you buy or use the 8-Week Program in either form, coached or self-guided. The 7-Day Reset has its own terms below.
An eight-week nutrition and lifestyle program: week-by-week material in the client portal, a scheduled series of emails and texts, a measurement tracker, and access to the member community. The self-guided version does not include calls with a coach.
You choose your own start day. We recommend starting within 45 days of purchase. If you go quiet, we'll pause your program and hold your spot for up to 12 months. Once you start, the program runs for eight weeks.
Your portal access continues after the eight weeks end. If that ever changes, we will tell you by email first.
Your portal access is for you. Please do not share your login, and do not copy, resell or redistribute the handouts, videos or recipes. They are ours, and sharing them is the one thing that would make it impossible to keep the program affordable.
The member community is a space for people doing something difficult. Be decent in it. We may remove posts or members for harassment, spam, or selling to other members. Nothing posted there is medical advice, including from us.
We will give you everything we have got, and plenty of people have had excellent results with this program. But we cannot promise a specific outcome. What you get out depends on what you put in, and on factors neither of us controls. Any guarantee we offer is set out in the Refund Policy below or given to you in writing when you enroll, and that is the whole of it.
To the fullest extent the law allows, our total liability to you is limited to what you paid for the program. We are not liable for indirect or consequential losses. Nothing here limits liability that cannot legally be limited.
Austin Holistic Fitness and Nutrition (10 RM LLC) sends text messages to people who opt in on our web forms: program reminders and check-ins, and, if you tick the marketing box, occasional offers and program news. Message frequency varies. Message and data rates may apply. Reply STOP to stop all texts, HELP for help, or email [email protected]. Carriers are not liable for delayed or undelivered messages. Agreeing to texts is not a condition of any purchase.
We may update these terms. If we change something that matters, we will tell current members by email. The version on this page at the time you bought is the one that applies to your purchase.
These terms are governed by the laws of the State of Texas.
Effective October 20, 2026
The short version. Changed your mind before you started? Full refund within 24 hours. Started and it is not for you? Full refund within 7 days of your start date. Something medical? Talk to us, whenever it happens.
Full refund, no questions asked.
Full refund. Your start date is the day you chose as the beginning of Week 1, not the day you bought.
If something medical means you cannot continue, contact us at any stage and we will sort it out. Email [email protected].
If life has got in the way and the issue is time rather than the program, tell us. We can pause your program and shift your dates instead. Most people who ask for a refund in week two would rather finish later than not finish at all.
Some coached programs include a personal guarantee, given in writing to buyers when they enroll. A written guarantee adds to this policy; it does not take anything away from it. If you enrolled before the effective date above, the terms that were in place when you enrolled still apply to you.
Email [email protected]. We reply within 1-2 business days, Monday to Friday. Approved refunds go back to the card you paid with and usually appear within 5-10 business days, depending on your bank.
If your HSA or FSA plan already paid you back, check with your plan administrator about how a refund affects that claim. The $20 Truemed qualification fee is paid to Truemed, not to us, so we can't refund it.
Outside the windows above, the program is non-refundable, except for medical reasons, which we will always consider.
Monthly coaching ($75 or $150 a month): cancel anytime and you won't be charged again. A month that has already started isn't refunded.
Effective October 20, 2026
The short version. You may be eligible to use HSA or FSA funds for our programs through Truemed. Truemed is a separate company. It is not insurance, and we don't run it. Truemed's independent practitioner decides who qualifies, not us. Your plan decides what it covers. Our normal Refund Policy still applies to our programs.
Truemed is a third-party service. It is not insurance, and it is not owned or operated by Austin Holistic Fitness and Nutrition. When you use Truemed, Truemed's own terms apply to that service. The health survey is run by Truemed, and your answers go to Truemed, not to us.
An independent licensed practitioner working with Truemed reviews your health survey and decides whether to issue a Letter of Medical Necessity (LMN). We don't make that decision, we can't change it, and we can't tell you why someone was or wasn't approved. For questions about your result, email [email protected].
Truemed charges a one-time $20 qualification fee for the health survey and review. That fee is paid to Truemed, not to us, so we can't refund it. Questions about the fee go to Truemed.
If you're approved, your LMN is valid for 12 months from the date it's issued.
Whether a purchase is HSA/FSA eligible, whether it gets reimbursed, and how it's treated for taxes all depend on your plan and your plan administrator. Check with them, and with a tax professional, before you count on it. Truemed is for qualified customers. HSA/FSA tax savings vary. Learn more at truemed.com/disclosures.
We don't guarantee that you'll be approved, that your plan will reimburse you, or that you'll save any amount of money.
Our normal Refund Policy above still applies to our programs, however you paid. Any refund goes back to the card you paid with. If your plan already reimbursed you, check with your plan administrator about how a refund affects that claim.
You pay for your program with a regular card, not an HSA or FSA card. If your plan turns down your claim, or won't cover the purchase, you're still responsible for the full price. Our normal Refund Policy above still applies.
About our programs: [email protected]. About the survey, your LMN, or reimbursement: [email protected].
Effective September 22, 2026
This is a weight-loss program, built around whole foods rather than counting.
If you are pregnant, this is not the time. Losing weight is not advised during pregnancy. You are eating for two. Come back to us afterwards; we will be here.
If you are nursing, or under a doctor's care for any condition, the program itself is usually fine. What it is not designed to do is hit a specific calorie target or prescribed amounts of protein, starch and fat. With your doctor supervising, and you being open with them about what you are eating, they can monitor you through it. We will ask for a note from them before you start.
We are coaches, not doctors, and nothing here is medical advice. If something does not feel right while you are in the program, stop and call yours.
Nothing in this program, including the handouts, videos, emails, texts, community posts or anything said by us, is medical advice, diagnosis or treatment. It does not replace your doctor. Talk to a qualified professional before starting any nutrition or exercise program, particularly if you have a medical condition, take medication, or have a history of disordered eating.
If you feel unwell at any point, stop and speak to your doctor. If you think you are having a medical emergency, call 911.
Effective September 24, 2026
These terms apply when you buy or use the Anti-Inflammation Reset Week. The 8-Week Program has its own terms above, and they don't apply here.
A seven-day nutrition program for $27, once. It includes the eleven-page plan, all twenty-two dinner recipes and the two set meals, the dinner builder, access to the member community, and a short series of emails including the day-eight review.
Everything opens the moment you pay. Nothing is drip-fed, nothing auto-charges, and there is nothing else to buy inside.
You start when you tap the Start button in your welcome email. Your daily emails begin the next morning. There is no deadline, and nothing auto-charges.
Once you start, the week runs for seven days.
Your Reset Week access is for you. Please don't share your links, and don't copy, resell or redistribute the plan, the recipes or the handouts. They're ours, and sharing them is the one thing that would make it impossible to keep this at $27.
The member community is a space for people doing something difficult. Be decent in it. We may remove posts or members for harassment, spam, or selling to other members. Nothing posted there is medical advice, including from us.
This is seven days of general nutrition education and a structured test on your own body. It is not medical advice, diagnosis or treatment, it is not a treatment for any medical condition, and it is not a promise about a number on a scale.
We'll give you everything we've got. What you get out depends on what you put in, and on things neither of us controls.
The week is fruits and vegetables only, eaten six times a day, which is a lot more fiber than most people are used to. If you are pregnant or nursing, under a physician's care, take prescription medication, or have had gut surgery or any condition affected by a high-fiber week, speak with your doctor before you start.
If something feels wrong during the week, stop and eat normally. Nothing here is worth pushing through.
Use code RESET27 any time before Mar 31, 2027 for $27 off any 8-Week plan. If you bought the Reset before October 18, 2026, your credit has no deadline. It applies once, to one purchase, and it doesn't stack with another discount on the same purchase.
The Refund Policy above applies to the Reset Week in full. In short:
Within 24 hours of purchase, before you've started: full refund, no questions.
For a medical reason, at any point: contact us.
And the money-back week. Do all seven days, post at least 5 plate photos, and finish your end-of-week check-in. If you don't feel a difference, email us within 3 days of finishing and we'll refund the $27.
To the fullest extent the law allows, our total liability to you is limited to what you paid, which is $27. We aren't liable for indirect or consequential losses.
We may update these terms. If we change something that affects what you've already bought, we'll email you first.
These terms are governed by the laws of the State of Texas.
Austin Holistic Fitness and Nutrition, [email protected]. [email protected], (512) 878-9401. We answer in 1 to 2 business days, Monday to Friday.
Effective September 24, 2026
The short version. Our free tools, like the sip timer, the 3-day tracker and the emails that go with them, are general information to help you try a healthy habit. Using them is your choice. They aren't medical advice, and using them doesn't make you our client.
Free tools and guides share general wellness information that's the same for everyone who uses them. They aren't individualized nutrition advice, and they aren't medical advice, diagnosis or treatment. They don't replace your doctor.
You decide whether a free tool is right for you and how you use it. Austin Holistic Fitness and Nutrition isn't supervising, monitoring or coaching you when you use one. Signing up for a free tool doesn't create a coaching or client relationship. That only starts when you join one of our paid programs.
Talk to your doctor before changing how you eat or drink, especially if you have a kidney or heart condition, are on a fluid restriction, take a diuretic or any other medication, are pregnant or nursing, or have any medical condition. Follow the amounts as written and don't scale them up.
Stop and talk to your doctor. If you think you're having a medical emergency, call 911.
Free tools are provided as they are, with no promise of any particular result. Everyone's body is different.
To the fullest extent the law allows, we aren't liable for any loss or harm that comes from using a free tool. Nothing here limits liability that can't legally be limited, and some states don't allow these limits, so they may not apply to you.
Signing up for a free tool adds you to a short series of emails about it, and every email has an unsubscribe link. The sip timer saves your progress only in your own browser, on your device. Our Privacy Policy covers everything else we collect and how we use it.
These terms are governed by the laws of the State of Texas.
Austin Holistic Fitness and Nutrition
[email protected]
[email protected] · 512-878-9401
© 2026 Austin Holistic Fitness and Nutrition. All rights reserved.
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